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How To Reset Windows Phone

To reset your phone

  1. In the App list, tap Settings

  2. Tap About, and then tap Reset your phone.
  3. You’ll receive two warnings. If you’re absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again.It might take a little while for the process to complete.

To reset an unresponsive phone

If your phone is unresponsive and you can’t reach Settings

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, you may be able to reset your phone using the hardware buttons. On Lumia phones (and some others), do the following to reset your phone:

  1. Press and hold the Volume down
    Volume Down Icon

    and Power

    Power Button Icon

    buttons at the same time until you feel a vibration (about 10-15 seconds).

  2. When you feel the vibration, release the buttons, and then immediately press and hold the Volume down
    Volume Down Icon

    button until you see a large exclamation mark.

  3. Once the exclamation mark appears, press the following four buttons in this order: Volume up
    Volume Up Icon

    Volume down

    Volume Down Icon


    Power Button Icon

    Volume down

    Volume Down Icon

    . Your phone should now reset and restart itself. (It might take a while for the reset to finish.).

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